Servise Essay Example | Topics and Well Written Essays - 2000 words

Servise - Essay Example The discipline of service thinking involves an understanding of various disciplines way of handling customer service issues with a blend of different interdisciplinary methods and tools. This involves tools and methods from the traditional service thinking, the current thinking and going beyond. Service thinking offers organization with new ways of thinking apart from depending solely on the academic disciplines. Instead, service thinking integrates both the necessary academic and professional together with the application of set service design and thinking (Moote, 2008). The main objective of this approach to service provision is to ensure the best customer experience that provides mutual benefit to both the service providers and the end users of the services offered. Service thinking appreciates the interdisciplinary relationship that aims at integrating the customers and the producers throughout the service process (Bettencoat, 2011). For an effective and efficient service provisi on, some chronological steps of service delivery have to be observed. The steps include; first understanding who the customers are, make visualizations about the service and what it can deliver, understand how the service will flow, design the project including all the relevant resources, and lastly deploy the service. According to the article, one of the major motivators for organizations and firms to adopt the service thinking in their marketing strategies is the speed and the scale of labor migrations. Service thinking and design have the ability to expand revenues fetched by a firm. Service thinking has also proven to be one of the economic fuels by ensuring production of quality services and putting up high levels of productivity. Services are one of the fundamentals in the worldwide business competition dome. Through good service provision that enhances high customer satisfaction, organizations are able to build competitive advantage over their competitors. However, the author of the article acknowledges some of the challenges of building a systematic service innovation as the nature of services being multidisciplinary, the incorporation across technology, social, business and customer innovations. It is evident how services have raised the revenues for companies due to service provision and revenues of the organization in general. Services are more paying if well rendered to the customers. Giving an example of two competing hotels adjacent to each other, with the same products, at the same price in the same quantity, and of the same quality, customers may be observed to prefer one to the other despite of the similarities. The question is what makes a customer prefer one hotel to the other, yet they have similar products at similar prices. The most possible answer to this question is the service difference in the two hotels. One hotel may have friendly waiters than the other, may be it may be serving its meals in a more appealing designing compared to th e other hotel, and may be one hotel has more attractive seat arrangement compared to its competitor. Such service provision has made organizations gain more competitive advantage over their competitors not necessarily as a result of the products produced but how customers are served, and the services customers can get apart from the product itself. The economy worldwide is

Cyborg and identity Essay Example | Topics and Well Written Essays - 1000 words

Cyborg and identity - Essay Example Discussion The relationship developed between the bionic limbs of a user and their identity is evident from the fact that they give the user a sense of being a different person – which allows them the ability to become and act like whoever they want to become. This relationship between the bionic limbs and the identities developed by their users is evident from the case of Aimee Mullins, who is known to take the roles of totally different persons; she an athlete and an artist, whenever the occasion calls for it (TED 1). From the wide spectrum of the identities that she has developed, it is evidence that her bionic limbs play a role that exceeds the functional role of allowing her to walk like the other people (Warren 38). Further, many of the users of bionic limbs are able to keep them a secret to the general public, which implies that their functionality goes beyond that of enhancing their experience of the environment, but also allowing them to identify with everybody else ( Sobchack 20-22). The relationship developed between bionic limbs and the identity of the user is evident from their ability to fit into the social norm, which makes them feel like a part of the norm of having legs. The wearing of bionic limbs is viewed like an artistic replacement of the missing part of the body – which offers the user an artistic outlook and edge, besides making them appear like everybody else. This relationship of shaping the identity of the user and their impact on their identity can be traced from the conventional definition of a prosthetic, which is an object inserted or attached to the body of the user to replace a defective or missing body part (TED 1). This definition leads to the relationship between bionic limbs and the identity of the users, where, wearing these limbs is viewed like an artistic way of replacing the missing part of the body (Sobchack 20-22). The artistic replacement of the missing part of the body, apart from being imaged as the com plement that makes the user an able-bodied person, it makes them fit into the social expectations of the appearance of a normal person, which makes them feel like other people. The role of bionic limbs in shaping the identity of the users is evident from the fact that the users can do things better than they could do before – and in some cases better than normal people can do – including the ability to run faster and riding bikes. The new person with better abilities and in some cases, abilities that exceed those of ordinary people becomes the new identity of the user of bionic limbs (Warren 39). This ability to change roles from a disabled to a fully capable person contributes to the development of their new identity, which points out the integral relationship between bionic limbs and the identity of the user. This relationship is evident from the life of Aimee Mullins, whose lower legs were removed after birth, but she has matured to become a star in the Paralympics through the use of her bionic limbs. For example, as a Paralympics champion, her identity is developed around her use of bionic limbs, and without them, she may never become that star again. Further, her